BadPups Status Page - MONITORING THE FIX: Partial degraded service: Login/Register/Upload functionality is currently unavailable โ€“ Incident details

Email โ†’ Email Services โ†’ Inbound email processing experiencing degraded performance

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MONITORING THE FIX: Partial degraded service: Login/Register/Upload functionality is currently unavailable

Resolved
Operational
Started over 2 years agoLasted 1 day

Affected

Video Site - badpups.com

Operational from 3:15 PM to 3:55 AM

Main (video) Site - badpups.com

Operational from 3:15 PM to 3:55 AM

Updates
  • Resolved
    UTC
    Resolved

    Closing incident as was fixed since last update.

  • Monitoring
    UTC
    Monitoring

    Functionality to upload/login/register is back as of the last few hours. Our devs have implemented a fix and are currently monitoring the site. We'll close this incident in a day or less if everything is all good.

    --

    Why was this functionality impacted?

    [full details to be confirmed, however]

    A dev apparently had missing characters in the site code. We have a separate test environment for testing changes, however the dev was inspecting an issue that was only on the live site - and could have accidently pressed backspace or similar deleting some code. (๐Ÿ˜ฌ wow, yes!)

    The incident was fixed around ~35 mins after it was raised. We chose to not restore from a backup as it wasn't needed and lots of people are actively using the site (meaning their stuff could be lost due to a small issue).

  • Investigating
    UTC
    Investigating

    This is an unplanned service issue.

    Most users will be unable to login or register or upload videos on BadPups. The login and register and upload links at the top of the page are unavailable. You can still visit the site, watch, and search for videos.

    We are currently investigating this incident and apologize for any inconvenience. An update will be posted when resolved after some additional monitoring, however you may be able to access these features in the meantime. This will likely be resolved in a few hours.